So, recently, my amazing boyfriend and I bought a house. A real fixer upper. It needs every single thing updated in one way or another. A couple weeks ago, we took the leap and moved into our home. In the past few years, we had experienced quite a bit of oppression and manipulation, unfortunately, from […]
That Satisfying Moment… Read More »
Recently, I made this set of birthstone jewelry out of amethyst for a sweet customer that just loved her purple birthstone. As I was making it and using all of that amethyst, I thought of the amount of the stone she would be wearing and wondered what kind of energy this beautiful stone held and
{Watching} » Being an avid reader and artist, I find so little time to watch the tele, but every now and then, I do flip it on and catch up on a few things. We have On Demand, as well, so I can go back and watch some of the episodes I’ve missed on
So. There’s this guy. We’ve been dating for a few years now. He’s pretty great. Tomorrow is Valentine’s Day, and while holidays have become just another day for me, here, within the last couple of years, I have this intention to spend some time remembering and nurturing my love for him. For some time, my
Every piece made at The Chestnut Forge is handcrafted with ethical practices and conscious materials, from the recycled silver and gold to the conflict-free gemstones and diamonds. Work begins after you place your order. We stand behind our product 100% and want you to be completely happy with your purchase. Please allow 1 – 3 weeks of manufacturing time before shipment of your custom jewelry; if you have special dates, please contact [email protected] . Each piece is unique and imperfections are considered part of the beautiful handmade process.
We hope you love the pieces as much as we loved creating them! If it is not quite what you expected, however, we are happy to exchange most items or issue a refund within 14 days of delivery. Please contact us for approval and instructions.
Most custom + personalized items are not eligible for exchanges or returns; however, this may depend on the level of customizing, so please contact us to inquire if your piece is unsatisfactory in any way.
Exchanges + refunds MUST be in original/unused condition and in original or similar packaging to be eligible for return. Refunds do not include original shipping. Customer is responsible for shipping costs. Any items returned without prior notification will not be accepted and returned to sender.
If you need to start a return/exchange or have any questions about the process, please contact me at [email protected]
If you discover that you need to make changes to your order, such as the size or material, please contact us as soon as possible. Manufacturing begins 1 – 3 days after your purchase, depending on the season + current workload, so the sooner the better. Beyond this time-frame, changes may no longer be possible; however, there’s still a chance minor changes can be made, so getting in touch before shipping is always better than not at all.
All available shipping methods, with time-frames, can be found on our shipping information page. During peak seasons, expedited and rush shipping may not be available. International shipping can take 3 – 6 weeks and we are not responsible for items held up in customs. Once orders are handed over to shipping services, we are no longer responsible for it; however, we do purchase insurance, and in the rare event that any package is lost, we will do everything we can to help locate it, and if it is lost, we do purchase insurance and can file it to get a replacement piece created for you.
The Chestnut Forge accepts credit card and PayPal payments via PayPal checkout processors. Direct credit card payments can be made securely via Square.
Please leave any special information in the order notes at checkout, when applicable. This will save time trying to track down any specifics (special gift notes, messages on any letter jewelry, etc).
Accepted payment methods:
While making your purchase, please keep in mind that each item is handmade to order, and size matters. If you receive your item, and it turns out to be the incorrect size, I’ll be happy to help you get the right size; fees may apply for resizing. If you have any questions regarding sizing, please don’t hesitate to email [email protected]
Due to the nature of handmade items, pieces may vary from time to time, including stone number for wire wrapped items (birthstone bangles may have 3 or 4 stones, depending on stone size variations, etc) to accommodate a preferable design quality. These imperfections are considered beautiful and part of the charm of the handmade piece.
© The Chestnut Forge, LLC. All shop content, including written material, images, and jewelry designs are the intellectual property of The Chestnut Forge, LLC. ALL RIGHTS RESERVED
