Terms + Conditions
Every piece made at The Chestnut Forge is handcrafted with ethical practices and conscious materials, from the recycled silver and gold to the conflict-free gemstones and diamonds. Work begins after you place your order. We stand behind our product 100% and want you to be completely happy with your purchase. Most orders are shipped within 10 – 15 days; however, because each piece is handcrafted, we ask that you please allow 1 – 3 weeks of manufacturing time before shipment of your custom jewelry; if you have special dates, please contact us. Each piece is unique and imperfections are considered part of the beautiful handmade process.
Returns + Exchanges
We hope you love the pieces as much as we loved creating them! If it is not quite what you expected, however, we are happy to exchange most items or issue a refund within 14 days of delivery. Please contact us for approval and instructions.
Some custom + personalized items may be eligible for exchanges or returns; however, this may depend on the level of customizing, so please contact us to inquire if your piece is unsatisfactory in any way.
Exchanges + refunds MUST be in original/unused condition and in original or similar packaging to be eligible for return. Refunds do not include original shipping. Customer is responsible for return shipping costs. Any items returned without prior notification will not be accepted and returned to sender.
What if I just need a resize?
Any item purchased at thechestnutforge.com can be resized. You will need to send your item along with an email and shipping address. Resizing cost is 20% of the original cost and can take up to two weeks, depending on the complexity of the item. Please contact [email protected] to begin the process.
If you need to start a return/exchange or have any questions about the process, please contact me at [email protected]
Changing Your Order
If you discover that you need to make changes to your order, such as the size or material, please contact me as soon as possible. Manufacturing begins 1 – 3 days after your purchase, depending on the season + current workload, so the sooner the better. Beyond this time-frame, changes may no longer be possible; however, there’s still a chance minor changes can be made, so getting in touch before shipping is always better than not at all.
All available shipping methods, with time-frames, can be found on our shipping information page. During peak seasons, expedited and rush shipping may not be available. International shipping can take 3 – 6 weeks and we are not responsible for items held up in customs. Once orders are handed over to shipping services, we are no longer responsible for it; however, we do purchase insurance, and in the rare event that any package is lost, we will do everything we can to help locate it, and if it is lost, we do purchase insurance and can file it to get a replacement piece created for you.
The Chestnut Forge accepts credit card and PayPal payments via PayPal checkout processors. Direct credit card payments can be made securely via Stripe.
Please leave any special information in the order notes at checkout, when applicable. This will save time trying to track down any specifics (special gift notes, messages on any letter jewelry, etc).
Accepted payment methods:
While making your purchase, please keep in mind that each item is handmade to order, and size matters. If you receive your item, and it turns out to be the incorrect size, I’ll be happy to help you get the right size; a fee of 20% of the original price may apply for resizing. If you have any questions regarding sizing, please don’t hesitate to email [email protected]
Imperfections on Your piece
Due to the nature of handmade items, pieces may vary from time to time, including stone number for wire wrapped items (birthstone bangles may have 3 or 4 stones, depending on stone size variations, etc) to accommodate a preferable design quality. These imperfections are considered beautiful and part of the charm of the handmade piece.
© The Chestnut Forge, LLC. All shop content, including written material, images, and jewelry designs are the intellectual property of The Chestnut Forge, LLC. ALL RIGHTS RESERVED