We hope you love the pieces as much as we loved creating them! If it is not quite what you expected, however, we are happy to exchange most items or issue a refund within 14 days of delivery. Please contact us for approval and instructions.
Some custom + personalized items may be eligible for exchanges or returns; however, this may depend on the level of customizing, so please contact us to inquire if your piece is unsatisfactory in any way.
Exchanges + refunds MUST be in original/unused condition and in original or similar packaging to be eligible for return. Refunds do not include original shipping. Customer is responsible for return shipping costs. Any items returned without prior notification will not be accepted and returned to sender.
What if I just need a resize?
Any item purchased at thechestnutforge.com can be resized. You will need to send your item along with an email and shipping address. Resizing costs range from $5 – $30 and can take up to two weeks, depending on the complexity of the item. Please contact [email protected] to begin the process.
If you need to start a return/exchange or have any questions about the process, please contact me at [email protected]