How do I contact the Forge with questions?
You can reach The Chestnut Forge through our website contact form or email us directly at [email protected]
What shipping methods do you offer?
All available shipping methods, with stated timelines, can be found in the cart upon checkout. during peak seasons, expedited and rush shipping may not be available. Domestic shipping starts at $2.99 and includes the cost of insurance. International shipping can take 3-6 weeks. We are not responsible for items held up in customs. In the rare event that your order is lost in transit once shipped, we are not responsible, but we will do what we can to help you locate it. If you pay for expedited shipping but your order is stopped in our quality control department, causing it to be late, we will refund your shipping fee. We cannot change the shipping method once an order has been placed.
Will my piece be perfectly symmetrical?
Each piece is handcrafted, from beginning to end. Each component is cut, formed, welded, polished, and finished every step of the way by human hands, which means it has character and beauty. More often than not, lines, seams, settings may not be perfectly aligned, and variations may occur from one piece to another, giving every piece an individuality that is truly one-of-a-kind. With all of this in mind, we give 110% of our efforts to create well-made quality goods.
What materials do you use on your products?
Materials are indicated in the “Details” tab on every item. We use recycled and repurposed materials where possible, and everything we use to create our goods is ethically sourced.
I need my order rushed, can you help?
Except during holiday/peak seasons, we offer rush services on all orders at $9 per order. Please contact us to learn more.
What if I need something changed on my order?
We are happy to make changes to sizes and addresses on any order before creation of your item begins; however, we do ask that you verify to the best of your ability any sizes and gift addresses. If such a case arises, please contact us at the earliest opportunity, so we can make note of these changes on your order before production begins.
Can you do engraving?
At this point, The Chestnut Forge only offers hand-stamping, and we are happy to hand-stamp any special message on your piece; however, we are limited on space, so please contact us to verify that your lettering is possible.
Do you resize items?
If you ordered a ring and didn’t get the size quite right, we do offering resizing for varied fees, from $5 to $30, depending on the type of ring you purchased. Please purchase resize here or contact us to learn more