So. There’s this guy. We’ve been dating for a few years now. He’s pretty great. Tomorrow is Valentine’s Day, and while holidays have become just another day for me, here, within the last couple of years, I have this intention to spend some time remembering and nurturing my love for him. For some time, my […]
There’s something intriguingly eye opening when you find yourself in the midst of a chaotic life where nothing makes sense anymore and you feel like everything you ever planned or worked for is falling apart. My father’s birthday just came and went about a week ago, and I’m forced to remember that even if I
Accomplishments can only happen by our own hands, certainly not by letting life happen all around us. Time will continue, whether we do or not; life will go on, whether we do or not. The happiest moments are those that we create, even the littlest moments, birthdays, camping under the stars, creating an innovative design,
Take Time to Happen… Read More »
Your special day has arrived! He’s finally proposed!! There’s so much to do, so much to plan, and unless you’re intending to go it all alone, it’s your turn to propose to your bridesmaids. Your budget is already covering a ton of just everything, so go light on the proposal gifts here. It’s important to remember
He Proposed…Now It’s Your Turn… Read More »
Every piece made at The Chestnut Forge is handcrafted with ethical practices and conscious materials, from the recycled silver and gold to the conflict-free gemstones and diamonds. Work begins after you place your order. We stand behind our product 100% and want you to be completely happy with your purchase. Please allow 1 – 3 weeks of manufacturing time before shipment of your custom jewelry; if you have special dates, please contact [email protected] . Each piece is unique and imperfections are considered part of the beautiful handmade process.
We hope you love the pieces as much as we loved creating them! If it is not quite what you expected, however, we are happy to exchange most items or issue a refund within 14 days of delivery. Please contact us for approval and instructions.
Most custom + personalized items are not eligible for exchanges or returns; however, this may depend on the level of customizing, so please contact us to inquire if your piece is unsatisfactory in any way.
Exchanges + refunds MUST be in original/unused condition and in original or similar packaging to be eligible for return. Refunds do not include original shipping. Customer is responsible for shipping costs. Any items returned without prior notification will not be accepted and returned to sender.
If you need to start a return/exchange or have any questions about the process, please contact me at [email protected]
If you discover that you need to make changes to your order, such as the size or material, please contact us as soon as possible. Manufacturing begins 1 – 3 days after your purchase, depending on the season + current workload, so the sooner the better. Beyond this time-frame, changes may no longer be possible; however, there’s still a chance minor changes can be made, so getting in touch before shipping is always better than not at all.
All available shipping methods, with time-frames, can be found on our shipping information page. During peak seasons, expedited and rush shipping may not be available. International shipping can take 3 – 6 weeks and we are not responsible for items held up in customs. Once orders are handed over to shipping services, we are no longer responsible for it; however, we do purchase insurance, and in the rare event that any package is lost, we will do everything we can to help locate it, and if it is lost, we do purchase insurance and can file it to get a replacement piece created for you.
The Chestnut Forge accepts credit card and PayPal payments via PayPal checkout processors. Direct credit card payments can be made securely via Square.
Please leave any special information in the order notes at checkout, when applicable. This will save time trying to track down any specifics (special gift notes, messages on any letter jewelry, etc).
Accepted payment methods:
While making your purchase, please keep in mind that each item is handmade to order, and size matters. If you receive your item, and it turns out to be the incorrect size, I’ll be happy to help you get the right size; fees may apply for resizing. If you have any questions regarding sizing, please don’t hesitate to email [email protected]
Due to the nature of handmade items, pieces may vary from time to time, including stone number for wire wrapped items (birthstone bangles may have 3 or 4 stones, depending on stone size variations, etc) to accommodate a preferable design quality. These imperfections are considered beautiful and part of the charm of the handmade piece.
© The Chestnut Forge, LLC. All shop content, including written material, images, and jewelry designs are the intellectual property of The Chestnut Forge, LLC. ALL RIGHTS RESERVED
